shop talk :: community :: ordering info

Payment, Delivery and Shipping

For custom furniture, we require a 50% deposit to initiate an order with final payment due before the furniture leaves our shop. We will call you in advance to let you know the order is shipping. For Accessories and other items purchased through our online store, full payment must be made to initiate the order.

We know that shipping can be expensive. We will do our best to minimize these costs. Feel free to contact us for preliminary quotes. Or, once you place your order, we will contact you with a shipping estimate. Also, below is a list of common delivery options.

Pick Up
You may pick up your order at my woodshop by special arrangement. Please call 206-437-1302 to schedule. Please remember to bring blankets or pads to protect your furniture.

Complimentary Local Delivery
For orders in excess of $1,000, we offer complimentary delivery in the immediate Seattle area. When your order nears completion, we will contact you to arrange a delivery appointment. If your order does not exceed $1,000, please ask for a quote on delivery.

Delivery for Areas Around the Puget Sound
For deliveries in Western Washington beyond the immediate Seattle area, we are pleased to offer delivery for a nominal charge. The delivery location and the number of people required will determine the cost of the delivery. Please ask for a quote.

Shipping via Common Carrier
Please note that long-haul delivery to your home can actually take an additional month from the date when your furniture is completed. Every effort will be made to deliver in a timely fashion.

For shipments that require crating, we work with a company called Craters and Freighters. They crate the furniture and arrange shipping by a common carrier. Once you have determined the pieces you wish to order, we will obtain a quote for the crating, shipping and delivery to your home.

There are several options to select from:
1. Crating only
2. Crating, shipping, insurance and delivery to your door;
3. Crating, shipping, insurance and delivery, removal of the crates and taking it into your house. This service does not include moving or removing existing furniture. Inside delivery may not be available in all areas.

The crating process takes from 3 to 7 days, and depending on the ultimate destination, shipping can take from 5 to 15 days. When the shipment reaches your area, you will be contacted directly by the shipping company to make specific delivery arrangements. When the furniture is delivered, be sure to carefully inspect all of the crates. If you suspect any damage, note this on the bill of lading and, if possible, have the furniture uncrated before the driver leaves.

Freight Claims
While damage is rare when shipping crated or blanket wrapped furniture, it can happen. While we are happy to work with you in resolving the claim and arranging repairs or replacement pieces, it is the responsibility of the customer to initiate the freight claim.

Copyright © 2024 Modgrain.